Terms & Conditions

Workshops

Please make sure you can make the date of workshop when booking. If you would like to change the date prior to the workshop you can reschedule up to 14 days prior to the event. There may be an administration charge for this. For Wedding Ring workshops your date deposit of £100 is non refundable but will be taken off your total invoice. If you have booked with a Gift Voucher this is taken as your payment booking for the workshop date.

If you need to cancel due to illness or personal circumstances, please get in touch via email at the first instance. An exchange of date or refund is not certain but will be discussed for exceptional circumstances. Deposit payments are non refundable.

Scarlett Erskine Jewellery reserves the right to cancel or change dates of workshops due to unforeseen circumstances. If the workshop is cancelled you will be offered a new date or a refund.

Bespoke 

Bespoke, Made to order or altered pieces of Jewellery are non refundable. The design will be discussed and confirmed before proceeding to manufacture. If the piece is faulty Scarlett will repair the piece. Scarlett aims to have every client leaving with a piece of jewellery they love so it is her priority to resolve any issues.

Bespoke orders require a deposit before any work starts this is non refundable. The deposit will be taken off the final amount. Quotes for bespoke work may change due to fluctuations in metal prices. 

Online Shop 

In stock pieces with no alterations can be refunded or exchanged after 14 days if they are in their original packaging and in a perfect, unworn condition.

Please contact Scarlett for the return address.

Pieces that have been altered or resized are non refundable.

Gift Vouchers 

Gift Vouchers are valid for one year from purchase. 

Vouchers can be used for workshops, bespoke orders or in stock jewellery. 

Workshops booked with Gift Vouchers can be rescheduled up to 14 days prior to the workshop. There may be an administration charge for this.

If you would like to use a gift voucher to order a piece on the online shop email Scarlett.

Gift vouchers cannot be exchanged for cash or used after the expiry date. 

Sizing 

You can come to Scarlett Erskine Jewellery studio for sizing - whether this is for ring sizing, chain lengths, or bangle sizes etc. 

If you are unable to come to the studio Scarlett can advise ways to check sizing or post out ring sizers to you. If the piece is a surprise Scarlett can guide you to best estimate of size. 

Most pieces of jewellery can be resized, a fee for this may be charged and will depend on the design and materials.