•      2ND FLOOR, MEADOW MILL, WEST HENDERSON WYND, DUNDEE, DD1 5BY

     

     

     

     

     

     

     

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FAQ

 

How can I follow my order?

 

  • When you make you purchase through our online shop you will be sent a confirmation email with your order details and a tracking code to use to track your order. All items will be posted through royal mail and will be fully insured.

 

My piece looks slightly different from the images?

 

  • Scarlett Erskine Jewellery is handcrafted from high quality materials and may differ slightly to images on the website.

 

 

What if I have a specific questions I would like to discuss about my order?

 

  • No problem, just send an email and we will get back to you as fast as possible.

 

How do Cancellations and Refunds work?

 

  • All cancellations must be done within 7 days to in order to receive a full refund.

 

  • For a full refund all jewellery must be returned unworn and in the same condition as it arrived.

 

  • Custom jewellery which is made to order are non-refundable.

 

What timescale should I expect when ordering a product?

 

  • All items of jewellery that are in stock will be sent out within 2 working days.

 

  • Made to Order and bespoke commissions can take up to 4 weeks.

 

 

 

How can I care for my Jewellery?

 

  • Store unworn jewellery in tissues paper, soft cloth or jewellery pouch to prevent from damage.

 

  • Take care to not wear jewellery while washing up, cleaning or using chemicals to avoid damage.

 

  • Be aware that chemicals that are contained in perfumes, deodorants, hair and beauty products may discolour or damage your jewellery.

 

  • Gold plated items will fade over time but can be restored through             re-plating.

 

  • Plated jewellery can be cleaned by gently rubbing with a soft cloth or cleaning in a mild solution of soapy water.

 

  • To clean silver, use a polishing cloth, mild soapy water and a soft toothbrush or jewellery dip.

 

  • When  jewellery dip always follow the manufacturer's instructions to avoid accidental damage. Take care not to submerge items containing pearls as they will get damaged.